Kuzco

Gramercy Down Pendants

Free Shipping in Canada for Orders over $250

Due to the holidays and the results of the safety measures put in place by provinces due to COVID-19. Shipment delays will be experienced on all Ground and Express shipments

Arevco offers free ground shipping on most retail web lighting orders over $250, shipped within Canada. Heavy goods or goods shipped to remote locations may incur an additional fee. For orders less than $250 shipping charges are calculated at checkout.

Return Policy

Regular priced items must be returned within 30 days of purchase, sale items within 10 days of purchase. A restocking fee may apply.

Items discounted 30% or more are neither exchangeable nor refundable.

To return part or all of your items, they must be in the original packaging, without any alteration of the wires or connectors.

Exchange or refund in store

1. Bring in the item purchased online
2. Submit the original invoice
3. Have the card used when purchasing.
   

Exchange or refund by mail or transport of your choice

Call us 613-729-2725 Monday to Friday between 10 am and 5:30 pm or email to request a return authorization number.

Once approved, please choose a carrier that will provide us with a tracking number when you return the goods to be received in good condition. Please attach the return number inside the package. Return shipping charges are non-refundable. A credit will be issued only after inspection of the content to our satisfaction.